FAQ

When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. Delivery is performed Monday – Friday only. The shipping time depends on your location, but can be estimated as follows:
  • USA:
    • Economy: 5–8 business days. Transit times are not guaranteed & may increase during the Winter Holiday season.
    • Ground Shipping: If you choose Ground Shipping for Alaska, Hawaii & Puerto Rico, you will automatically be upgraded to 2-day shipping & charged the 2-day shipping rate as Ground Service is not available to those destinations.  If your order finishes production on a Saturday or Sunday, it will be picked up by UPS on Monday & delivered within 4-6 business days. Orders that utilize Ground shipping cannot be delivered to a PO Box.
    • Two Day Shipping: When selecting 2-day shipping, your package will be delivered within two business days after production is complete. Delivery is performed Monday – Friday only. If your order finishes production on a Saturday or Sunday, it will be picked up by UPS on Monday & delivered by Wednesday. Orders shipped with 2-Day shipping cannot be delivered to a PO Box.
  • International: Ship time ranges from 1-4 weeks. Due to the rapidly changing international shipping landscape as related to COVID-19, international transit times may be extended.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address
  • Ask your local post office if they have your package
  • Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at support@undeniable.shop with your order number.

How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, email us at support@undeniable.shop.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at support@undeniable.shop within 7 business days with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!